From Microsoft Dynamics 365 through to finance systems like Xero and Microsoft Dynamics 365 Business Central, we make sure everything works together - so your users can access what they need and your team isn’t stuck duplicating effort behind the scenes.

why build a self service Portal?

Portals shouldn’t just look good; they should take pressure off your team and make life easier for your users.

  • Give customers, members, or partners the tools to self-serve

  • Reduce manual admin and support requests

  • Automate processes and data capture

  • Deliver personalised, relevant experiences

  • Improve satisfaction and long-term engagement

  • Enable secure communication and collaboration

  • Increase efficiency across teams

  • Scale services without increasing headcount

The result: less friction internally, better experience externally.

what makes a portal actually useful

Every portal is different, but the ones that deliver real value tend to include:

  • Self-service functionality: users manage their own data, services, or subscriptions

  • Personalised experiences: content and journeys tailored to the individual

  • Role-based access: the right people see the right information

  • Secure document sharing: controlled access to files and resources

  • Dynamic pricing or rules: automate offers, pricing, or access based on user type

  • Single Sign-On (SSO): one login across your website, portal, and systems

And importantly they’re built to evolve as your organisation changes.

types of portals we build

Custom-built platforms
Designed around your organisation from the ground up. Ideal when off-the-shelf tools don’t quite fit and you need something that reflects your processes, users, and data properly.

Member & self-service portals
Perfect for membership organisations, associations, and subscription-based businesses, supporting everything from basic account management through to full digital service delivery.

why we use Umbraco

Umbraco CMS gives you control without compromise.

  • Simple, intuitive editing for non-technical teams

  • Fully flexible - no rigid templates or themes

  • Designed around user journeys, not page structures

  • Built to integrate with CRM, finance, and operational systems

  • Fast, secure, and built on Microsoft .NET

Because it’s not theme-driven, we design around how your users actually interact - not what a template allows.

built to scale, without the headaches

Under the hood, everything is structured for long-term use:

  • Controlled publishing and content workflows

  • Clear user roles and permissions

  • Reliable performance and security

  • Clean, maintainable codebases

  • Flexibility to extend as your needs grow

No unnecessary complexity - just a platform that works and keeps working.

why work with Arkom

We don’t just deliver portals; we build connected platforms that become part of how your organisation runs.

  • Designed around real user journeys and business processes

  • Strong integration across CRM, finance, and operational systems

  • Practical, maintainable builds that scale over time

  • Collaborative approach

  • Ongoing support from the same team that built it

We’re not here to drop in a portal and disappear. We build systems that last - and support them properly.

"We’ve thoroughly enjoyed working with the team at Arkom to improve our CRM and build our member portal. They’ve been professional throughout, but at the same time a genuine pleasure to work with, it’s felt more like collaborating with friends than a typical client relationship."

Graham Ford, IT & Member Experience Manager, LawNet

do you have a project in mind?

let’s talk