ALFA

ARCA (The Asbestos Removal Contractors Association) promotes safety and professionalism across the licensed asbestos removal industry. After speaking with over 100 of their members, a consistent issue emerged: the standard of asbestos removal operatives supplied by recruitment agencies was not always acceptable.

Contractors lacked visibility into an operative’s past performance, while ARCA had limited ways to monitor quality, identify training needs or address recurring issues before they became formal complaints.

There was no suitable off‑the‑shelf product that could address these challenges. ARCA needed a bespoke solution designed specifically around the needs of their members, agencies and contractors.

We designed and built ALFA, a bespoke, ‘TripAdvisor‑style’ ratings app that allows contractors to rate operatives after each job.

The system provides a single, secure platform where performance builds over time, giving contractors confidence when selecting operatives and enabling ARCA to monitor standards across the industry.

Key features include:

• A custom ratings framework based on ten agreed criteria

• Role‑based access for contractors, agencies and operatives

• Secure qualification and certification tracking

• Powerful search tools to match operatives by rating, skills and location

Arkom partnered with ARCA from discovery through to delivery. We ran discovery sessions with members, designed a system around real workflows, and delivered a secure, scalable application focused on usability and adoption. The result is a fully automated system that reduces admin while delivering meaningful insight.

ALFA has delivered:

• Greater transparency and accountability

• Improved confidence when hiring operatives

• Clear insight into performance and training needs

• Fewer complaints and higher industry standards

As ARCA described it, ALFA is “a free app using ground‑breaking technology” that has solved a long‑standing industry problem.