Microsoft Dynamics 365 not loading in Chrome

Google Chrome experiencing technical difficulties with Microsoft Dynamics CRM.

There is a known issue with the latest version of Google Chrome 73.0.3683.86 with Microsoft Dynamics 365 CRM.

UPDATE: This issue has now been resolved through an update according to Microsoft.

However, this is an excerpt from an email Microsoft sent us on 10/07/2019 to explain the workaround:

We identified issues in which users may be unable to navigate to several settings, and experience intermittent form load issues when using Chrome browser versions 75.0.3770.80 and 75.0.3770.100.

Action Needed:
We have replicated this issue and verified that this can be resolved temporarily by:

1. Using earlier versions of Chrome, e.g. Chrome version 74 and below.
2. Download Chrome Beta version 76 via link below.
3. Using a different internet browser.

When opening a record in Dynamics, a message will appear “Loading business logic” and records can take a long time to open - in some cases up to 15 minutes.


google chrome microsoft dynamics issue loading screen


This is a known issue that multiple users have reported to us with the latest version of Google Chrome.

The fix for the issue is to download a new version of Chrome, (bear in mind this is, at the time of writing, in Beta testing) or simply to use another web browser such as Microsoft Edge or Mozilla Firefox.