Most people associate CRM with their customer database, but things have come a long way since companies first started keeping a list of customer on a computer in the corner of the room, in this workshop you will see how a modern Customer Relationship Management (CRM) system can help.

Workshop : Could you make better use of your customer database for sales and marketing but not sure how?

  • How to make better use of your customer data
  • How to reduce the cost of managing customer relationships
  • See conversion rate and sales per team/ person/ sector/ territory at a glance with Dashboards


7:45 - 8:00 Registration, tea coffee

8:00 – 8:05 Introduction

8:05 – 8:20 Why use a CRM for Sales and Marketing?

8:20 – 8:40 Demonstration of a commercial solution using Microsoft Dynamics 2011

8:40 – 9:00 Q&A

Dates: 19th March 2013, 9th April 2013, 17th May 2013

Venue: Aizlewoods Mill, Sheffild

Book online here: